Coronavirus Updates

As of May 17, 2021, Western CT FCU will be opening the office lobby. In effort to meet the needs of members but also maintain a clean and safe environment for all, we will be limiting the amount of people in the office at a given time and masks are still required.

You can also make an appointment if you would like. Western CT FCU has added the ability for our members to schedule an office visit or make an appointment with someone from our Member Care Team. This self-service option gives you the ability to choose the most convenient method of communicating with us on a day & time that works best for you!

As the COVID health crisis has affected our community over the last year we have successfully found ways to meet our member’s needs by utilizing a higher level of digital resources. We expect to continue these efforts and hope that you will first consider using our remote and digital services first. Below you can learn more about the many ways to we can meet your needs and ways you can easily communicate with us. You will also find information related to COVID financial relief efforts available.

Communicate by Email & Phone

You can easily reach us by email at membercareteam@westernctfcu.com as we do monitor this regularly and, in most cases, will receive a reply between 7 am and 9 pm. Please do not include any sensitive information such as accounts numbers, social security numbers, or date of birth. Your name along with how we can help you is generally a great place to start.

During normal office hours you can reach our Member Care Team at 203-791-9399 and you will find we can assist you with most if not all situations. If for some reason you need us after hours or the office is closed, use Option 8 to leave a voice message on our after-hours voicemail system. We will be notified of the message and will return your call. We generally respond between 7 am and 9 pm.

Remote Check Deposits

You can use our mobile banking app to make remote check deposits. If you are new to this service, you can sign up within the app and once approved you will be ready to go. For checks outside of our normal limits you can contact our Member Care Team for prior approval to submit the item and we will guide for alternative options if necessary.

ATM Deposits & Withdrawals

The ATM machine outside of our office at 2 Stony Hill Rd in Bethel, CT accepts check and cash deposits if you have a debit card with us. If you forgot or need to reset your PIN call 1-800-992-3808. For cash withdrawals you can use our ATM or any Allpoint Network ATM with no fees. We do have the ability to raise withdrawal limits on a case-by-case basis if your daily withdrawal limit is not sufficient.

Online Loan Applications

We do offer the ability to apply for a loan online. With this service available and our ability to perform electronic signatures for established members we can continue to meet your lending needs.

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If you have questions or need anything, at any time, please know we are here and will continue to be available throughout this time of uncertainty. As we mentioned above, our goal is to contribute towards the efforts being made within our community to lessen the spread and keeping our staff safe and healthy will ensure our ability to continue meeting your needs today and tomorrow as we continuing coping with this pandemic.
Contact us at: membercareteam@westernctfcu.com