Report a Lost/Stolen Debit or Credit Card



Should your Western Connecticut FCU VISA® Credit Card or your Western Connecticut FCU VISA Check Card become lost or stolen, it is extremely important that you report it immediately. As soon as it is reported, we can place a block on the card to prevent fraudulent charges from coming through. If you notice that your card is missing, call the Credit Union A.S.A.P.

Our business hours are from 8:30-3:00 Monday thru Wednesday, 8:30-5:30 Thursday, and 8:30-5:00 Friday, and 9:00-12:00 on Saturday. You can reach us during business hours by calling 203-791-9399 option 3.

For after hours service, please use the following numbers if card is lost or stolen.

Lost Visa Credit Card: 1-800-322-4058



Lost Visa Check Card: 1-800-554-8969



Here are some things you can to help protect your account against unauthorized activity:

  • Review your account history regularly. You can use our Internet Banking system to review your most recent transactions. Otherwise review your statements each month as soon as you receive them in the mail. If you see any unfamiliar charges, you should contact us immediately!

  • NEVER give your card number out unless you agree to the charges (Ex. Don’t be fooled by those so-called free online offers that require a card number for verification.)

  • Keep us informed of changes to your contact information. The Credit Union monitors for suspicous activity and may place a temporary freeze on your card until we are able to contact you to verify the legitimacy of the transactions. The fastest way for us to reach you is by phone, so be sure we have the correct phone numbers for you on file next time you speak with us, or use this form, Update Contact Information.

Remember, as long as you report your lost or stolen card to us immediately, you are not responsible for fraudulent charges! You have ZERO LIABILITY with your Western Connecticut FCU VISA cards.






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Report Lost/Stolen Card
ATM Locations
Rates
Type APR*
Personal Loan SPECIAL6.49%
10 Year Fixed Home Equity3.99%
New Auto up to 60 months2.49%
Type APY**
Financial Freedom Account0.35%
36 month Certificate0.753%
48 month certificate1.005%
* APR may vary month to month based on the Prime Rate. All rates disclosed are dependent on your credit rating. Other rates and terms may apply, please contact the credit union for details.
** APY as high as amount shown. APY=Annual Percentage Yield. Rates subject to change.